Correct your EES record: Italy
If the Entry/Exit System holds wrong data about you from a crossing in Italy — a missing exit, a false overstay flag — Article 52 of Regulation (EU) 2017/2226 gives you the right to have it rectified. Here's who can help and what to send.
Who to contact
Garante per la protezione dei dati personali — Italy's data protection supervisory authority. Under Art. 53(2) of Regulation (EU) 2017/2226 it must, upon request, assist and advise you in exercising your EES rectification rights. (Italy's designated EES controller contact is pending verification — see UNVERIFIED/TODO.md.)
Online forms and postal contact on the Garante website. Official website →
The procedure
- Gather evidence of your actual movements: boarding passes, tickets, accommodation and payment records.
- Fill in one of the template letters below — state precisely which record is wrong and what the correct facts are.
- Send it via the channels above. Under Article 52 you may address your request to the competent authority of any Schengen country, not only Italy.
- Note the date you sent it: authorities must reply within 45 days. No answer or a refusal opens the Article 54 complaint route — the supervisory authority must assist you throughout.
- Deadline for a reply
- Reply within 45 days of receipt of an Article 52 request (Regulation (EU) 2017/2226, Art. 52(1)).
- If they refuse or don't answer
- Action or complaint before the competent authorities or courts (Art. 54); supervisory-authority assistance available throughout (Art. 54(2)).
Template letters
Copy a letter, replace every placeholder in curly braces with your details, attach your evidence, and keep a copy of everything you send.
Template letter — Italian
Richiesta di rettifica dei dati del sistema di ingressi/uscite (EES) — articolo 52 del regolamento (UE) 2017/2226
Spettabile Autorità,
ai sensi dell'articolo 52 del regolamento (UE) 2017/2226, chiedo la rettifica dei dati inesatti che mi riguardano registrati nel sistema di ingressi/uscite (EES).
Dati personali
- Nome e cognome: {full_name}
- Data di nascita: {date_of_birth}
- Cittadinanza: {nationality}
- Tipo e numero del documento di viaggio: {travel_document_number}
Registrazione inesatta
{descrivere_la_registrazione_inesatta — ad esempio: «Non risulta registrata alcuna uscita per la mia partenza del {date} attraverso {border_crossing_point}; risulto pertanto erroneamente segnalato/a come soggiornante fuori termine.»}
Fatti corretti
{indicare_i_fatti_corretti}
Documentazione allegata
{elencare_le_prove — ad esempio: carta d'imbarco, prenotazione, ricevute di alloggio e di pagamento}
Chiedo che i dati siano rettificati o completati di conseguenza e di essere informato/a dell'esito entro il termine di 45 giorni previsto dall'articolo 52, paragrafo 1, del regolamento (UE) 2017/2226. In difetto, mi riservo di proporre ricorso ai sensi dell'articolo 54 del medesimo regolamento.
Recapito per la risposta: {postal_address_or_email}
{place_and_date}
{signature}Download as .txtTemplate letter — English
Request for rectification of Entry/Exit System (EES) data — Article 52 of Regulation (EU) 2017/2226
Dear Sir or Madam,
Pursuant to Article 52 of Regulation (EU) 2017/2226, I request the rectification of inaccurate data recorded about me in the Entry/Exit System (EES).
Personal details
- Full name: {full_name}
- Date of birth: {date_of_birth}
- Nationality: {nationality}
- Travel document type and number: {travel_document_number}
Incorrect record
{describe_the_incorrect_record — for example: "No exit was recorded for my departure on {date} via {border_crossing_point}, and I am now incorrectly flagged as an overstayer."}
Correct facts
{state_the_correct_facts — for example: "I exited the Schengen Area on {date} on flight {flight_number} from {airport}."}
Evidence enclosed
{list_your_evidence — for example: boarding pass, travel booking, accommodation and payment records}
I ask that the data be rectified or completed accordingly, and that I be informed of the outcome within the 45-day period laid down in Article 52(1) of Regulation (EU) 2017/2226. Should this request not be dealt with in time, I reserve the right to bring a complaint under Article 54 of that Regulation.
Reply address: {postal_address_or_email}
{place_and_date}
{signature}Download as .txtNot verified per country — the authority's site states accepted languages; we provide the template in Italian and English.
Checked against official sources on 2026-07-13.
Read the full guide: the EES says you overstayed — but you didn't