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Correct your EES record: Norway

A blank letter and an envelope on a wooden table, next to a pen and a coffee
Photo: Pexels / Pixabay

In short

Wrong EES record from a crossing in Norway — a missing exit or a false overstay? You have the right to get it corrected. Here's who to write to, and a letter you can send.

Who to contact

Norwegian Police Directorate (Politidirektoratet)

Handles requests to see or correct EES data

Official website →

No email address is published for EES requests here — use the official website or the postal details below.

Full contact details, data protection officer and complaints

Norwegian Police Directorate (Politidirektoratet) — the designated EES data controller, which handles requests to access or correct your EES record under Art. 52 of Regulation (EU) 2017/2226. Supervisory authority: Datatilsynet (Norwegian Data Protection Authority), which under Art. 53(2) must, upon request, assist and advise you, and receives complaints. (Schengen-associated state applying the EES.)

Use the police form 'Request for Rectification, Erasure, and Restriction of Processing of Personal Data in the Border and Territorial Control Register and/or Entry/Exit System (EES)' and send it by post to Øst Police District, Postboks 3390, 1402 Ski. The police ask you not to send it by email, because email is often unencrypted.

The police publish the rectification form in English and Norwegian; we provide the template in Norwegian (Bokmål) and English.

The procedure

  1. Gather your proof

    Boarding passes, tickets, accommodation and payment records showing where you were.

  2. Fill in a letter

    Use a template below: say which record is wrong and what the correct facts are.

  3. Send it

    To the authority above — or to any other EES country if that's easier. You don't have to use Norway.

  4. Note the date

    They must reply within 45 days. No answer or a refusal? You can complain to the data protection authority.
If they refuse or don't answer

Action or complaint before the competent authorities or courts (Art. 54), including when the 45-day deadline passes unanswered; the supervisory authority's assistance remains available throughout (Art. 54(2)).

Template letters

Copy a letter, replace every placeholder in curly braces with your details, attach your evidence, and keep a copy of everything you send.

Template letter — Norwegian (Bokmål)

Anmodning om retting av opplysninger i inn- og utreisesystemet (Entry/Exit System, EES) — artikkel 52 i forordning (EU) 2017/2226

Til rette myndighet

I medhold av artikkel 52 i forordning (EU) 2017/2226 ber jeg om retting av uriktige opplysninger om meg som er registrert i inn- og utreisesystemet (Entry/Exit System, EES).

Personopplysninger
- Fullt navn: {full_name}
- Fødselsdato: {date_of_birth}
- Statsborgerskap: {nationality}
- Type reisedokument og nummer: {travel_document_number}

Uriktig registrering
{describe_the_incorrect_record — for eksempel: "Det ble ikke registrert noen utreise da jeg reiste ut {date} via {border_crossing_point}, og jeg er nå feilaktig registrert som en person som har overskredet tillatt oppholdstid."}

Riktige opplysninger
{state_the_correct_facts — for eksempel: "Jeg forlot Schengen-området {date} med fly {flight_number} fra {airport}."}

Vedlagt dokumentasjon
{list_your_evidence — for eksempel: boardingkort, reisebestilling, kvitteringer for overnatting og betalinger}

Jeg ber om at opplysningene rettes eller suppleres i samsvar med dette, og at jeg blir informert om utfallet innen fristen på 45 dager i artikkel 52 nr. 1 i forordning (EU) 2017/2226. Dersom anmodningen ikke behandles innen fristen, forbeholder jeg meg retten til å klage eller bringe saken inn for domstolene etter artikkel 54 i samme forordning.

Svaradresse: {postal_address_or_email}

{place_and_date}
{signature}
Download as .txt
Template letter — English

Request for rectification of Entry/Exit System (EES) data — Article 52 of Regulation (EU) 2017/2226

Dear Sir or Madam,

Pursuant to Article 52 of Regulation (EU) 2017/2226, I request the rectification of inaccurate data recorded about me in the Entry/Exit System (EES).

Personal details
- Full name: {full_name}
- Date of birth: {date_of_birth}
- Nationality: {nationality}
- Travel document type and number: {travel_document_number}

Incorrect record
{describe_the_incorrect_record — for example: "No exit was recorded for my departure on {date} via {border_crossing_point}, and I am now incorrectly flagged as an overstayer."}

Correct facts
{state_the_correct_facts — for example: "I exited the Schengen Area on {date} on flight {flight_number} from {airport}."}

Evidence enclosed
{list_your_evidence — for example: boarding pass, travel booking, accommodation and payment records}

I ask that the data be rectified or completed accordingly, and that I be informed of the outcome within the 45-day period laid down in Article 52(1) of Regulation (EU) 2017/2226. Should this request not be dealt with in time, I reserve the right to bring a complaint under Article 54 of that Regulation.

Reply address: {postal_address_or_email}

{place_and_date}
{signature}
Download as .txt

Source Norwegian Police Directorate, form to request rectification, erasure and restriction of processing (Border and Territorial Control Register / EES); EU Entry/Exit System site, 'Contact details for data protection matters'; Regulation (EU) 2017/2226, Arts. 52–54Checked against the source on 2026-10-05

See update history