Correct your EES record: Croatia

In short
Who to contact
Ministry of the Interior, Border Police Directorate
Handles requests to see or correct EES data
Full contact details, data protection officer and complaints
Ministry of the Interior, Border Police Directorate (Ministarstvo unutarnjih poslova, Uprava za granicu) — Croatia's designated EES data controller, which handles requests to access or correct your EES data. The Personal Data Protection Agency (Agencija za zaštitu osobnih podataka, AZOP) is the supervisory authority: under Art. 53(2) of Regulation (EU) 2017/2226 it must, upon request, assist and advise you in exercising your rectification rights, and you can complain to it.
Controller: email border.data.protection@policija.hr, tel. +385 1 3788 531 or +385 1 3788 955, Ilica 335, Zagreb. Ministry data protection officer: zastita.osobnih.podataka@mup.hr, tel. +385 1 6122 440. Supervisory authority (AZOP): azop@azop.hr, tel. +385 1 4609 000, Ulica Metela Ožegovića 16, Zagreb.
Not verified per country — the official contact list does not state accepted languages; we provide the template in Croatian and English.
The procedure
Gather your proof
Boarding passes, tickets, accommodation and payment records showing where you were.Fill in a letter
Use a template below: say which record is wrong and what the correct facts are.Send it
To the authority above — or to any other EES country if that's easier. You don't have to use Croatia.Note the date
They must reply within 45 days. No answer or a refusal? You can complain to the data protection authority.
If they refuse or don't answer
Action or complaint before the competent authorities or courts (Art. 54), including when the 45-day deadline passes unanswered; the supervisory authority's assistance remains available throughout (Art. 54(2)).
Template letters
Copy a letter, replace every placeholder in curly braces with your details, attach your evidence, and keep a copy of everything you send.
Template letter — Croatian
Zahtjev za ispravak podataka u sustavu ulaska/izlaska (EES) — članak 52. Uredbe (EU) 2017/2226
Poštovani,
na temelju članka 52. Uredbe (EU) 2017/2226 zahtijevam ispravak netočnih podataka o meni evidentiranih u sustavu ulaska/izlaska (EES).
Osobni podaci
- Ime i prezime: {full_name}
- Datum rođenja: {date_of_birth}
- Državljanstvo: {nationality}
- Vrsta i broj putne isprave: {travel_document_number}
Netočan zapis
{describe_the_incorrect_record — na primjer: „Moj izlazak {date} preko {border_crossing_point} nije evidentiran, zbog čega sam sada pogrešno označen(a) kao osoba koja je prekoračila dopušteno trajanje boravka.”}
Točne činjenice
{state_the_correct_facts — na primjer: „Schengenski prostor napustio/napustila sam {date} letom {flight_number} iz zračne luke {airport}.”}
Priloženi dokazi
{list_your_evidence — na primjer: ukrcajna propusnica, rezervacija putovanja, potvrde o smještaju i plaćanjima}
Molim da se podaci na odgovarajući način isprave ili dopune te da me se o ishodu obavijesti u roku od 45 dana propisanom člankom 52. stavkom 1. Uredbe (EU) 2017/2226. Ako zahtjev ne bude pravodobno riješen, zadržavam pravo na pravna sredstva iz članka 54. navedene Uredbe.
Adresa za odgovor: {postal_address_or_email}
{place_and_date}
{signature}Download as .txtTemplate letter — English
Request for rectification of Entry/Exit System (EES) data — Article 52 of Regulation (EU) 2017/2226
Dear Sir or Madam,
Pursuant to Article 52 of Regulation (EU) 2017/2226, I request the rectification of inaccurate data recorded about me in the Entry/Exit System (EES).
Personal details
- Full name: {full_name}
- Date of birth: {date_of_birth}
- Nationality: {nationality}
- Travel document type and number: {travel_document_number}
Incorrect record
{describe_the_incorrect_record — for example: "No exit was recorded for my departure on {date} via {border_crossing_point}, and I am now incorrectly flagged as an overstayer."}
Correct facts
{state_the_correct_facts — for example: "I exited the Schengen Area on {date} on flight {flight_number} from {airport}."}
Evidence enclosed
{list_your_evidence — for example: boarding pass, travel booking, accommodation and payment records}
I ask that the data be rectified or completed accordingly, and that I be informed of the outcome within the 45-day period laid down in Article 52(1) of Regulation (EU) 2017/2226. Should this request not be dealt with in time, I reserve the right to bring a complaint under Article 54 of that Regulation.
Reply address: {postal_address_or_email}
{place_and_date}
{signature}Download as .txtSource Official EU EES site (European Commission / eu-LISA), "Contact details for data protection matters"; Regulation (EU) 2017/2226, Arts. 52–54 (consolidated 02017R2226-20260612); supervisory authority identity cross-checked on the EDPB members list; EES information page of the Ministry of the Interior (mup.gov.hr)Checked against the source on 2026-10-05
