Odyssway

Correct your EES record: Belgium

A blank letter and an envelope on a wooden table, next to a pen and a coffee
Photo: Pexels / Pixabay

In short

Wrong EES record from a crossing in Belgium — a missing exit or a false overstay? You have the right to get it corrected. Here's who to write to, and a letter you can send.

Who to contact

Immigration Office (Dienst Vreemdelingenzaken / Office des étrangers)

Handles requests to see or correct EES data

infodesk@ibz.fgov.beOfficial website →
Full contact details, data protection officer and complaints

Minister of Security and the Interior together with the Director-General of the Immigration Office (Office des étrangers / Dienst Vreemdelingenzaken) — the data controllers to contact to access or correct your EES record. Supervisory authorities: the Supervisory Body for Police Information (Organe de contrôle de l'information policière / Controleorgaan op de politionele informatie) and the Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit), which under Art. 53(2) of Regulation (EU) 2017/2226 must, upon request, assist and advise you.

Immigration Office: infodesk@ibz.fgov.be, Boulevard Pacheco 44, 1000 Brussels; its data protection officer: dpo.dvzoe@ibz.fgov.be. Complaints: Data Protection Authority, contact@apd-gba.be, or the Supervisory Body for Police Information (contact form on its website).

Not verified per country — the authority's site states accepted languages; we provide the template in Dutch (French also applies) and English.

The procedure

  1. Gather your proof

    Boarding passes, tickets, accommodation and payment records showing where you were.

  2. Fill in a letter

    Use a template below: say which record is wrong and what the correct facts are.

  3. Send it

    To the authority above — or to any other EES country if that's easier. You don't have to use Belgium.

  4. Note the date

    They must reply within 45 days. No answer or a refusal? You can complain to the data protection authority.
If they refuse or don't answer

Action or complaint before the competent authorities or courts (Art. 54), including when the 45-day deadline passes unanswered; the supervisory authority's assistance remains available throughout (Art. 54(2)).

Template letters

Copy a letter, replace every placeholder in curly braces with your details, attach your evidence, and keep a copy of everything you send.

Template letter — Dutch

Verzoek tot rectificatie van gegevens in het inreis-uitreissysteem (EES) — artikel 52 van Verordening (EU) 2017/2226

Geachte heer/mevrouw,

Op grond van artikel 52 van Verordening (EU) 2017/2226 verzoek ik om rectificatie van onjuiste gegevens die over mij in het inreis-uitreissysteem (EES) zijn geregistreerd.

Persoonsgegevens
- Volledige naam: {full_name}
- Geboortedatum: {date_of_birth}
- Nationaliteit: {nationality}
- Soort en nummer reisdocument: {travel_document_number}

Onjuiste registratie
{beschrijf_de_onjuiste_registratie — bijvoorbeeld: "Voor mijn vertrek op {date} via {border_crossing_point} is geen uitreis geregistreerd; ik sta daardoor ten onrechte geregistreerd als iemand die de toegestane verblijfsduur heeft overschreden."}

Juiste feiten
{vermeld_de_juiste_feiten}

Bijgevoegd bewijs
{som_uw_bewijsstukken_op — bijvoorbeeld: instapkaart, boeking, verblijfs- en betalingsbewijzen}

Ik verzoek u de gegevens dienovereenkomstig te rectificeren of aan te vullen en mij binnen de in artikel 52, lid 1, van Verordening (EU) 2017/2226 gestelde termijn van 45 dagen over de uitkomst te informeren. Bij gebreke daarvan behoud ik mij het recht voor een klacht in te dienen op grond van artikel 54 van die verordening.

Antwoordadres: {postal_address_or_email}

{place_and_date}
{signature}
Download as .txt
Template letter — English

Request for rectification of Entry/Exit System (EES) data — Article 52 of Regulation (EU) 2017/2226

Dear Sir or Madam,

Pursuant to Article 52 of Regulation (EU) 2017/2226, I request the rectification of inaccurate data recorded about me in the Entry/Exit System (EES).

Personal details
- Full name: {full_name}
- Date of birth: {date_of_birth}
- Nationality: {nationality}
- Travel document type and number: {travel_document_number}

Incorrect record
{describe_the_incorrect_record — for example: "No exit was recorded for my departure on {date} via {border_crossing_point}, and I am now incorrectly flagged as an overstayer."}

Correct facts
{state_the_correct_facts — for example: "I exited the Schengen Area on {date} on flight {flight_number} from {airport}."}

Evidence enclosed
{list_your_evidence — for example: boarding pass, travel booking, accommodation and payment records}

I ask that the data be rectified or completed accordingly, and that I be informed of the outcome within the 45-day period laid down in Article 52(1) of Regulation (EU) 2017/2226. Should this request not be dealt with in time, I reserve the right to bring a complaint under Article 54 of that Regulation.

Reply address: {postal_address_or_email}

{place_and_date}
{signature}
Download as .txt

Source Travel to Europe (official EU EES site) — Contact details for data protection matters, Belgium; rights under Regulation (EU) 2017/2226, Arts. 52–54Checked against the source on 2026-10-05

See update history