Odyssway

Correct your EES record: Switzerland

A blank letter and an envelope on a wooden table, next to a pen and a coffee
Photo: Pexels / Pixabay

In short

Wrong EES record from a crossing in Switzerland — a missing exit or a false overstay? You have the right to get it corrected. Here's who to write to, and a letter you can send.

Who to contact

State Secretariat for Migration (SEM)

Handles requests to see or correct EES data

dsbo@sem.admin.chOfficial website →
Full contact details, data protection officer and complaints

State Secretariat for Migration (SEM) — the data controller that handles requests to access, correct, complete or delete your EES record. Supervisory authority: the Federal Data Protection and Information Commissioner (FDPIC / EDÖB), which publishes ready-made EES request forms addressed to SEM. Switzerland is a Schengen-associated state, not an EU member, and applies the EES Regulation through its Schengen association.

Send the request by registered post to Staatssekretariat für Migration, Datenschutzberater, Quellenweg 6, CH-3003 Bern-Wabern, or by email to dsbo@sem.admin.ch, with a copy of a valid identity document. The FDPIC provides official correction, completion, access and deletion request forms (Word) in English, German, French and Italian.

Not verified per country — the authority's site states accepted languages; we provide the template in German and English.

The procedure

  1. Gather your proof

    Boarding passes, tickets, accommodation and payment records showing where you were.

  2. Fill in a letter

    Use a template below: say which record is wrong and what the correct facts are.

  3. Send it

    To the authority above — or to any other EES country if that's easier. You don't have to use Switzerland.

  4. Note the date

    They must reply within 45 days. No answer or a refusal? You can complain to the data protection authority.
If they refuse or don't answer

Action or complaint before the competent authorities or courts (Art. 54), including when the 45-day deadline passes unanswered; the supervisory authority's assistance remains available throughout (Art. 54(2)).

Template letters

Copy a letter, replace every placeholder in curly braces with your details, attach your evidence, and keep a copy of everything you send.

Template letter — German

Antrag auf Berichtigung von Daten im Einreise-/Ausreisesystem (EES) — Artikel 52 der Verordnung (EU) 2017/2226

Sehr geehrte Damen und Herren,

gemäß Artikel 52 der Verordnung (EU) 2017/2226 beantrage ich die Berichtigung unrichtiger Daten, die im Einreise-/Ausreisesystem (EES) über mich gespeichert sind.

Persönliche Angaben
- Vor- und Nachname: {full_name}
- Geburtsdatum: {date_of_birth}
- Staatsangehörigkeit: {nationality}
- Art und Nummer des Reisedokuments: {travel_document_number}

Unrichtiger Eintrag
{beschreiben_Sie_den_unrichtigen_Eintrag — zum Beispiel: „Für meine Ausreise am {date} über {border_crossing_point} wurde keine Ausreise erfasst; ich werde daher zu Unrecht als Person geführt, die die zulässige Aufenthaltsdauer überschritten hat."}

Richtiger Sachverhalt
{schildern_Sie_den_richtigen_Sachverhalt}

Beigefügte Nachweise
{listen_Sie_Ihre_Nachweise_auf — zum Beispiel: Bordkarte, Buchung, Unterkunfts- und Zahlungsbelege}

Ich bitte, die Daten entsprechend zu berichtigen oder zu vervollständigen und mich innerhalb der in Artikel 52 Absatz 1 der Verordnung (EU) 2017/2226 vorgesehenen Frist von 45 Tagen über das Ergebnis zu unterrichten. Andernfalls behalte ich mir vor, einen Rechtsbehelf nach Artikel 54 der Verordnung einzulegen.

Antwortadresse: {postal_address_or_email}

{place_and_date}
{signature}
Download as .txt
Template letter — English

Request for rectification of Entry/Exit System (EES) data — Article 52 of Regulation (EU) 2017/2226

Dear Sir or Madam,

Pursuant to Article 52 of Regulation (EU) 2017/2226, I request the rectification of inaccurate data recorded about me in the Entry/Exit System (EES).

Personal details
- Full name: {full_name}
- Date of birth: {date_of_birth}
- Nationality: {nationality}
- Travel document type and number: {travel_document_number}

Incorrect record
{describe_the_incorrect_record — for example: "No exit was recorded for my departure on {date} via {border_crossing_point}, and I am now incorrectly flagged as an overstayer."}

Correct facts
{state_the_correct_facts — for example: "I exited the Schengen Area on {date} on flight {flight_number} from {airport}."}

Evidence enclosed
{list_your_evidence — for example: boarding pass, travel booking, accommodation and payment records}

I ask that the data be rectified or completed accordingly, and that I be informed of the outcome within the 45-day period laid down in Article 52(1) of Regulation (EU) 2017/2226. Should this request not be dealt with in time, I reserve the right to bring a complaint under Article 54 of that Regulation.

Reply address: {postal_address_or_email}

{place_and_date}
{signature}
Download as .txt

Source Travel to Europe (official EU EES site) — Contact details for data protection matters, Switzerland; rights under Regulation (EU) 2017/2226, Arts. 52–54; cross-checked against the FDPIC's official EES correction request form (EES Berichtigungsgesuch, Sep 2025), addressed to SEM, dsbo@sem.admin.chChecked against the source on 2026-10-05

See update history