Correct your EES record: Bulgaria

A blank letter and an envelope on a wooden table, next to a pen and a coffee
Photo: Pexels / Pixabay

In short

Wrong EES record from a crossing in Bulgaria — a missing exit or a false overstay? You have the right to get it corrected. Here's who to write to, and a letter you can send.

Who to contact

Ministry of Interior (Министерство на вътрешните работи)

Handles requests to see or correct EES data

Full contact details, data protection officer and complaints

Ministry of Interior (Министерство на вътрешните работи) — the designated EES data controller, which the European Commission's official EES site names as the authority to contact to access or correct your EES data. Supervisory authority: Commission for Personal Data Protection (Комисия за защита на личните данни); under Art. 53(2) of Regulation (EU) 2017/2226 it must, upon request, assist and advise you in exercising your EES rectification rights, and it handles complaints.

Write to the Ministry of Interior at pk_spvo@mvr.bg or by post to 29 Shesti Septemvri Str., Sofia 1000; its data protection officer is at dpo@mvr.bg. Complaints: Commission for Personal Data Protection, kzld@cpdp.bg, 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592.

Not verified per country — neither the EU contact list nor the authorities' sites state accepted languages; we provide the template in Bulgarian and English.

The procedure

  1. Gather your proof

    Boarding passes, tickets, accommodation and payment records showing where you were.
  2. Fill in a letter

    Use a template below: say which record is wrong and what the correct facts are.
  3. Send it

    To the authority above — or to any other EES country if that's easier. You don't have to use Bulgaria.
  4. Note the date

    They must reply within 45 days. No answer or a refusal? You can complain to the data protection authority.
If they refuse or don't answer

Action or complaint before the competent authorities or courts (Art. 54), including when the 45-day deadline passes unanswered; the supervisory authority's assistance remains available throughout (Art. 54(2)).

Template letters

Copy a letter, replace every placeholder in curly braces with your details, attach your evidence, and keep a copy of everything you send.

Template letter — Bulgarian

Искане за поправка на данни в Системата за влизане/излизане (СВИ/EES) — член 52 от Регламент (ЕС) 2017/2226

Уважаеми госпожи и господа,

На основание член 52 от Регламент (ЕС) 2017/2226 моля за поправка на неточни данни за мен, записани в Системата за влизане/излизане (СВИ).

Лични данни
- Име и фамилия: {full_name}
- Дата на раждане: {date_of_birth}
- Гражданство: {nationality}
- Вид и номер на документа за пътуване: {travel_document_number}

Неточен запис
{опишете_неточния_запис — например: „При заминаването ми на {date} през {border_crossing_point} не е регистрирано излизане и сега неправилно съм отбелязан(а) като лице, превишило разрешения срок на престой.“}

Верни факти
{посочете_верните_факти}

Приложени доказателства
{избройте_доказателствата_си — например: бордна карта, резервация за пътуване, документи за настаняване и плащания}

Моля данните да бъдат поправени или допълнени съответно и да бъда уведомен(а) за резултата в 45-дневния срок, предвиден в член 52, параграф 1 от Регламент (ЕС) 2017/2226. Ако искането не бъде разгледано в срок, си запазвам правото да подам жалба съгласно член 54 от посочения регламент.

Адрес за отговор: {postal_address_or_email}

{place_and_date}
{signature}
Download as .txt
Template letter — English

Request for rectification of Entry/Exit System (EES) data — Article 52 of Regulation (EU) 2017/2226

Dear Sir or Madam,

Pursuant to Article 52 of Regulation (EU) 2017/2226, I request the rectification of inaccurate data recorded about me in the Entry/Exit System (EES).

Personal details
- Full name: {full_name}
- Date of birth: {date_of_birth}
- Nationality: {nationality}
- Travel document type and number: {travel_document_number}

Incorrect record
{describe_the_incorrect_record — for example: "No exit was recorded for my departure on {date} via {border_crossing_point}, and I am now incorrectly flagged as an overstayer."}

Correct facts
{state_the_correct_facts — for example: "I exited the Schengen Area on {date} on flight {flight_number} from {airport}."}

Evidence enclosed
{list_your_evidence — for example: boarding pass, travel booking, accommodation and payment records}

I ask that the data be rectified or completed accordingly, and that I be informed of the outcome within the 45-day period laid down in Article 52(1) of Regulation (EU) 2017/2226. Should this request not be dealt with in time, I reserve the right to bring a complaint under Article 54 of that Regulation.

Reply address: {postal_address_or_email}

{place_and_date}
{signature}
Download as .txt