Correct your EES record: Portugal
In short
Who to contact
Border and Foreigners Coordination Unit (UCFE)
Handles requests to see or correct EES data
Full contact details, data protection officer and complaints
Unidade de Coordenação de Estrangeiros e Fronteiras (UCFE — Border and Foreigners Coordination Unit, within the Internal Security System) — the designated EES data controller, which the European Commission's official EES site names as the authority to contact to access or correct your EES data. Supervisory authority: Comissão Nacional de Proteção de Dados (CNPD); under Art. 53(2) of Regulation (EU) 2017/2226 it must, upon request, assist and advise you in exercising your EES rectification rights, and it handles complaints.
Write to the UCFE at ucfe.gabinete@ssi.gov.pt or by post to Av. Defensores de Chaves 6, 1049-063 Lisboa; its data protection officer is at ucfe.epd@ssi.gov.pt. Complaints: CNPD, geral@cnpd.pt, Av. D. Carlos I 134, 1.º, 1200-651 Lisboa.
Not verified per country — neither the EU contact list nor the authorities' sites state accepted languages; we provide the template in Portuguese and English.
The procedure
Gather your proof
Boarding passes, tickets, accommodation and payment records showing where you were.Fill in a letter
Use a template below: say which record is wrong and what the correct facts are.Send it
To the authority above — or to any other EES country if that's easier. You don't have to use Portugal.Note the date
They must reply within 45 days. No answer or a refusal? You can complain to the data protection authority.
If they refuse or don't answer
Action or complaint before the competent authorities or courts (Art. 54), including when the 45-day deadline passes unanswered; the supervisory authority's assistance remains available throughout (Art. 54(2)).
Template letters
Copy a letter, replace every placeholder in curly braces with your details, attach your evidence, and keep a copy of everything you send.
Template letter — Portuguese
Pedido de retificação de dados do Sistema de Entrada/Saída (SES/EES) — artigo 52.º do Regulamento (UE) 2017/2226
Exmos. Senhores,
Nos termos do artigo 52.º do Regulamento (UE) 2017/2226, solicito a retificação de dados inexatos que me dizem respeito registados no Sistema de Entrada/Saída (SES).
Dados pessoais
- Nome completo: {full_name}
- Data de nascimento: {date_of_birth}
- Nacionalidade: {nationality}
- Tipo e número do documento de viagem: {travel_document_number}
Registo inexato
{descreva_o_registo_inexato — por exemplo: «Não foi registada qualquer saída na minha partida de {date} através de {border_crossing_point}, e estou agora indevidamente assinalado(a) como tendo excedido o período de estada autorizado.»}
Factos corretos
{indique_os_factos_corretos}
Documentos comprovativos anexos
{enumere_os_seus_comprovativos — por exemplo: cartão de embarque, reserva de viagem, comprovativos de alojamento e de pagamento}
Solicito que os dados sejam retificados ou completados em conformidade e que seja informado(a) do resultado no prazo de 45 dias previsto no artigo 52.º, n.º 1, do Regulamento (UE) 2017/2226. Caso o pedido não seja tratado nesse prazo, reservo-me o direito de apresentar uma reclamação ao abrigo do artigo 54.º do referido regulamento.
Endereço para resposta: {postal_address_or_email}
{place_and_date}
{signature}Download as .txtTemplate letter — English
Request for rectification of Entry/Exit System (EES) data — Article 52 of Regulation (EU) 2017/2226
Dear Sir or Madam,
Pursuant to Article 52 of Regulation (EU) 2017/2226, I request the rectification of inaccurate data recorded about me in the Entry/Exit System (EES).
Personal details
- Full name: {full_name}
- Date of birth: {date_of_birth}
- Nationality: {nationality}
- Travel document type and number: {travel_document_number}
Incorrect record
{describe_the_incorrect_record — for example: "No exit was recorded for my departure on {date} via {border_crossing_point}, and I am now incorrectly flagged as an overstayer."}
Correct facts
{state_the_correct_facts — for example: "I exited the Schengen Area on {date} on flight {flight_number} from {airport}."}
Evidence enclosed
{list_your_evidence — for example: boarding pass, travel booking, accommodation and payment records}
I ask that the data be rectified or completed accordingly, and that I be informed of the outcome within the 45-day period laid down in Article 52(1) of Regulation (EU) 2017/2226. Should this request not be dealt with in time, I reserve the right to bring a complaint under Article 54 of that Regulation.
Reply address: {postal_address_or_email}
{place_and_date}
{signature}Download as .txt