Correct your EES record: Luxembourg

A blank letter and an envelope on a wooden table, next to a pen and a coffee
Photo: Pexels / Pixabay

In short

Wrong EES record from a crossing in Luxembourg — a missing exit or a false overstay? You have the right to get it corrected. Here's who to write to, and a letter you can send.

Who to contact

Ministry of Home Affairs, General Department of Immigration

Handles requests to see or correct EES data

Full contact details, data protection officer and complaints

Ministry of Home Affairs, General Department of Immigration (Ministère des Affaires intérieures, Direction générale de l'immigration) — the data controller to contact to access or correct your EES record. Supervisory authority: National Commission for Data Protection (CNPD), which under Art. 53(2) of Regulation (EU) 2017/2226 must, upon request, assist and advise you.

Email immigration.ees@mai.etat.lu, tel. +352 247-84040 (26 route d'Arlon, L-1140 Luxembourg; postal B.P. 752, 2017 Luxembourg); data protection officer: immigration.dataprotection@mai.etat.lu. Complaints: CNPD, tel. +352 26 10 60-1.

Not verified per country — the authority's site states accepted languages; we provide the template in French and English.

The procedure

  1. Gather your proof

    Boarding passes, tickets, accommodation and payment records showing where you were.
  2. Fill in a letter

    Use a template below: say which record is wrong and what the correct facts are.
  3. Send it

    To the authority above — or to any other EES country if that's easier. You don't have to use Luxembourg.
  4. Note the date

    They must reply within 45 days. No answer or a refusal? You can complain to the data protection authority.
If they refuse or don't answer

Action or complaint before the competent authorities or courts (Art. 54), including when the 45-day deadline passes unanswered; the supervisory authority's assistance remains available throughout (Art. 54(2)).

Template letters

Copy a letter, replace every placeholder in curly braces with your details, attach your evidence, and keep a copy of everything you send.

Template letter — French

Demande de rectification de données du système d'entrée/de sortie (EES) — article 52 du règlement (UE) 2017/2226

Madame, Monsieur,

Conformément à l'article 52 du règlement (UE) 2017/2226, je demande la rectification de données inexactes me concernant enregistrées dans le système d'entrée/de sortie (EES).

Renseignements personnels
- Nom et prénom : {full_name}
- Date de naissance : {date_of_birth}
- Nationalité : {nationality}
- Type et numéro du document de voyage : {travel_document_number}

Enregistrement inexact
{décrivez_l'enregistrement_inexact — par exemple : « Aucune sortie n'a été enregistrée pour mon départ le {date} par {border_crossing_point}, et je suis désormais signalé(e) à tort comme ayant dépassé la durée de séjour autorisée. »}

Faits exacts
{indiquez_les_faits_exacts}

Pièces justificatives jointes
{listez_vos_justificatifs — par exemple : carte d'embarquement, réservation, justificatifs d'hébergement et de paiement}

Je vous prie de rectifier ou de compléter ces données et de m'informer de la suite donnée dans le délai de 45 jours prévu à l'article 52, paragraphe 1, du règlement (UE) 2017/2226. À défaut, je me réserve le droit d'introduire un recours au titre de l'article 54 dudit règlement.

Adresse de réponse : {postal_address_or_email}

{place_and_date}
{signature}
Download as .txt
Template letter — English

Request for rectification of Entry/Exit System (EES) data — Article 52 of Regulation (EU) 2017/2226

Dear Sir or Madam,

Pursuant to Article 52 of Regulation (EU) 2017/2226, I request the rectification of inaccurate data recorded about me in the Entry/Exit System (EES).

Personal details
- Full name: {full_name}
- Date of birth: {date_of_birth}
- Nationality: {nationality}
- Travel document type and number: {travel_document_number}

Incorrect record
{describe_the_incorrect_record — for example: "No exit was recorded for my departure on {date} via {border_crossing_point}, and I am now incorrectly flagged as an overstayer."}

Correct facts
{state_the_correct_facts — for example: "I exited the Schengen Area on {date} on flight {flight_number} from {airport}."}

Evidence enclosed
{list_your_evidence — for example: boarding pass, travel booking, accommodation and payment records}

I ask that the data be rectified or completed accordingly, and that I be informed of the outcome within the 45-day period laid down in Article 52(1) of Regulation (EU) 2017/2226. Should this request not be dealt with in time, I reserve the right to bring a complaint under Article 54 of that Regulation.

Reply address: {postal_address_or_email}

{place_and_date}
{signature}
Download as .txt